FAQs - LapelPinNow.Com
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FAQs

  • Just follow these steps:
    • Step 1 will show you actual pictures of different types of lapel pins.
    • Step 2 will show you different shapes available. If you don't feel like selecting any of those common shapes in the picture, you can select custom shape.
    • Step 3 gives you an option to select metal color. from gold to black plating color. No extra charge. Then it's about time to select pin size on
    • Step 4 If your desired size isn't on the list, we can customize it. Just note the size in the instructions box at Step 8.
    • Step 5 is an option to select back fixing. From the very durable and common type of butterfly clutch to cufflink attachment. Very nice selections.
    • Step 6 will give you an option to select the packaging preference. From the simple PVC bag to an elegant velvet box. Perfect for giveaways.
    • Step 7 is pin upgrades. It is optional which means that the system will still allow you to check out if you skip this step. And given the fact that it's optional, means that there is an extra cost for every selection.
    • Step 8 isn't the final step but it's a very important one. This is where you can upload your file, select the color and other instructions.
    • Step 9 is the pre-final step to getting your desired custom lapel pins. It will give you an option to select the delivery date. It's always free shipping unless you want it on an earlier date. Then check out to enter the shipping information and pay.
  • Certainly! Customer satisfaction is our ultimate goal. To achieve total customer satisfaction, we will do our best to understand our customer's requirements and meet those specifications at all times. You can send your artwork at sales@lapelpinnow.com. The proof will be sent to you within an hour. We can make changes or adjustments until you are satisfied enough and ready to place your order.
  • Yes. Our friendly Customer Service is available 24/7 via live chat. It's just at the bottom right side of your screen. You can also call us at (877)-208-2779 or (346) 422-0207 for further assistance or email us at sales@lapelpinnow.com.
  • You can always reach out to our Live Customer Service Associate via phones, emails, and chats to check the status of our order.
  • Production time refers to the period it takes to make your custom patch order in our production facility. The time is based on business days, Monday through Friday, excluding holidays.
  • It takes 5-7 business days to get your order delivered to your doorstep.
  • When an error has been confirmed made by our production staff, we will process the remake exactly as how you originally requested minus any errors that we made at no extra cost.
  • The standard turn around time in receiving your refund is 3-5 business days. It is processed immediately but the financial institution may hold the fund for a couple of days before it's officially posted.
  • We do not knowingly reproduce copyrighted material and will not accept liability for such infringement when reproducing orders. You are solely responsible for ensuring the artwork you submit does not infringe on property rights by obtaining proper permission for the reproduction of logos, trademarks, and copyrighted material.
  • Our prices are always the lowest in the market for custom lapel pins and button pins. Rest assured that there will be no other companies in the market that can provide the lowest price and fastest turnaround time.
  • Shipping is FREE unless you want it on an earlier date.
  • For most items, it will need only 3-5 days upon proof approval when in a rush. Depending on your items, our sales representative will check the schedule and get the fastest production time for you.
  • You will be notified via email once the order has been shipped which includes the tracking number.
  • We have plenty of reasons why customers opted to have us to produce their orders. We have rapid production time, rich in experience and professional business, experienced and friendly customer service, and strong after-sales service, ensuring the rights of the customers.
  • Pay Later option will allow you to checkout without payment and no obligation to order. The system will not ask you to enter any bank account information as you checkout. All orders under this option are considered priority order in which the proof will be sent to you within 30 minutes after the order was placed. Our designers are ready to modify the proof as much as you want until we hit the mark of your desired design. You have an option to cancel the order under a pay later option if you didn't like the proof.
  • The easiest way to make a payment is by clicking the Proof Approval Link. Once you approve the proof, the system will route you to our payment page. You can also call or chat with our friendly customer service associate to assist you with the payment.
  • You can pay using credit cards, debit cards, checks, and even PayPal.
  • We don't just give a discount for first-time customers, you can always have the 10% off every time you place an order! Just use SAVE10 coupon code upon checkout.
  • You can still continue placing the order if your artwork isn't available yet. Just select "Email my Artwork" from the dropdown menu and send the artwork to us whenever it's available at sales@lapelpinnow.com.
  • We have expert designers who can definitely assist you in creating an artwork. Just provide your instructions/ideas on the box provided in Step 8. A proof will still be sent to you which requires your approval before we start the production.
  • PromoBucks are credits that you can apply to your next purchase. Think of them as our thank you for choosing us. These credits reduce your pre-tax total, making your future orders even more affordable.

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